TURNKEY PUBLIC MANAGEMENT TOOLKITS--Guides and templates to help managers and consultants assess the delivery of programs and services.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Guides and templates to help managers and consultants assess the delivery of programs and services.
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Cover page of the performance measurement guide.
Table of contents of the performance measurement guide and work plan.

Performance Measurement Guide

$10.00 $0.00

Performance measurement presents a number of challenges.  These include, for example, data availability, high complexity, measuring outcomes, consolidating and compiling the data, linking performance measurement with planning, measuring the right indicators, self-assessment versus third-party audit or review, to name a few. 

The performance measurement guide presents indicators, a template and a work plan to measure and assess the performance of an organization, program, service or function.  Performance measurement dimensions can include:

  • Achievement of targeted results and outcomes
  • Quality of products and services
  • Timely and responsive services
  • Effective stakeholder relationships
  • Client satisfaction
  • Client demand/workload
  • Efficiency
  • People/ workplace health

The performance measurement guide presents challenges, guiding principles, and describes each of the dimensions outlined above and the key steps including developing the performance measurement framework, establishing a data collection plan, collecting and reporting the data, and assessing the results and identifying improvement opportunities.

You will receive an email with a link to download the guide in a Word fully editable format.  

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