TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Key factors to consider in designing the executive services delivery model.
Objectives and guiding principles in assessing delivery model options.
Delivery model option assessment work plan summary chart. Key steps are: develop detailed work plan, assess current delivery model, identify and assess delivery model options, select preferred delivery model option, and prepare implementation plan.
Executive Services Delivery Model Option Assessment (8 slides)
Template indicating potential delineation of responsibilities for executive services at different levels of the organization.
Executive Services Delivery Model Option Assessment (8 slides)
Executive Services Delivery Model Option Assessment (8 slides)
Executive Services Delivery Model Option Assessment (8 slides)

Executive Services Delivery Model Option Assessment (8 slides)

$10.00 $0.00

Assess delivery model options for the executive services support function in government agencies.

The executive services function typically entails: coordinate requests for quick turnaround information at senior levels of the organization; arrange meetings with senior officials and other stakeholders; coordinate horizontal and sensitive issues, briefings and organizational responses; liaise with external stakeholders; and provide secretariat support to management committees.

Executive services--Service delivery assessment toolkit

The Executive Services Delivery Model Option Assessment Tool (8 slides in PowerPoint) provides a high level work plan to help assess delivery options for the executive services function.  The slides include (see preview charts):

  • A checklist to help assess the current delivery model

  • A template to help assess the delineation of executive services tasks between corporate, branch/program/regional office executive services, and program managers 

  • The typical contents of the profiles used to describe the delivery model options

  • An assessment approach

  • Elements of the implementation plan to make the transition to the selected delivery model.

When you purchase the toolkit, you receive an email with a link to download the Executive Services Delivery Model Option Assessment Tool (8 slides in a PowerPoint editable format) as well as the Delivery Model Option Assessment Guide (12 pages in Word).

Service delivery considerations--Executive services function 

Key considerations in designing the executive services delivery model include:

  • The delineation of tasks carried out within the branches, sectors and program areas, and regional offices versus those at headquarters (corporate)

  • The technology used to process and track requests/briefings

  • The information management capabilities of the organization and knowledge management tools available

  • The management committee governance structure

  • The need for quality control.

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