TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Organization Performance Measurement

Provide an holistic approach to measuring performance in the public sector that reflects the many facets of measuring organizational performance in government, with indicators and content specific to each function. 

  • Function performance measurement templates.  Templates and indicators to help measure the performance of 15 government functions, specific to each function.

  • A generic performance measurement template provides examples of key dimensions and indicators to be used as a starting point to measure the performance of a government program, service or function.    

  • A performance measurement guide presents guiding principles and an overall framework, describes key performance measurement dimensions, and provides a detailed work plan.  

Performance measurement dimensions

Performance measurement in government is considered in the broadest sense to include metrics for all the key aspects of program/service delivery, tailored to each function, encompassing:

  • Outcomes and results achieved
  • Quality
  • Timely and responsive services
  • Stakeholder relationships/client satisfaction
  • Client demand/ workload
  • Efficiency/productivity
  • People/ workplace health. 

    Key steps

    • Identify key dimensions and indicators that best measure the performance of an organization (typically called a performance measurement framework)

    • Decide how the performance data will be collected, building on existing data sources to the extent possible, and identify the major data gaps (the data collection plan)

    • Collect and report the performance data, ideally using automated tools as part of ongoing delivery processes 

    • Monitor and assess the performance results and identify improvement opportunities (this often leads to further refinements in the performance indicators and data sources).

    Learn more about each performance measurement template

    Select a template for a specific function to learn more, including examples of key performance indicators for each function. 

    Upon purchase, you will receive an email with a link to download the selected template in a PowerPoint editable format (or the Performance Measurement Guide in a Word editable format).