TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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This image summarizes dimensions that can be used to benchmark the ministerial and executive correspondence function with other jurisdictions.
Benchmarking the Ministerial and Executive Correspondence Function (14 slides)

Benchmarking the Ministerial and Executive Correspondence Function (14 slides)

$20.00 $0.00

What best practices or service innovations have become more prevalent in the  delivery of the ministerial and executive correspondence function in government agencies?

Ministerial and executive correspondence benchmarking template

The ministerial and executive correspondence benchmarking tool (14 slides in PowerPoint) provides a summary work plan and template to help compare the delivery and practices of the ministerial and executive correspondence function with those of other jurisdictions/ organizations.

The key benchmarking steps are:

  • Identify potential organizations to participate in the benchmarking
  • Prepare profiles of the benchmark organizations
  • Compare delivery models and practices by dimension/criteria
  • Summarize the results of the comparisons.

Dimensions and criteria specific to the ministerial and executive correspondence function are provided to help compare with ministerial and executive correspondence delivery models and practices of other jurisdictions (see image chart preview).  

Also included are examples of ministerial and executive correspondence common/best practices under each dimension as well as five level capability maturity descriptions to assist with the comparisons and help situate your organization relative to common/best practices found in the benchmark organizations.

After you acquire the tool, you will receive an email with a link to download the template (14 slides) in a PowerPoint fully editable format as well as the Benchmarking Guide (8 pages) in a Word format.

Common/best practices--Ministerial and executive correspondence

Examples of common/best practices include:

  • Centralized coordination, support, triage and centre of expertise

  • Assign document approval to accountable owner

  • Quality and service standards

  • Correspondence helpline

  • Writing skills training/ support to subject matter experts

  • Internal ministerial and executive correspondence network

  • Electronic processing and tracking of correspondence

  • Electronic dockets

  • Repository of previous responses and other knowledge management tools

  • Standardized responses for recurring issues

  • Trend reporting

  • Strategies to reduce incoming correspondence (e.g., FAQs, web info).

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