Benchmarking the Ministerial and Executive Correspondence Function (14 slides)
What best practices or service innovations have become more prevalent in the delivery of the ministerial and executive correspondence function in government agencies?
Ministerial and executive correspondence benchmarking template
The ministerial and executive correspondence benchmarking tool (14 slides in PowerPoint) provides a summary work plan and template to help compare the delivery and practices of the ministerial and executive correspondence function with those of other jurisdictions/ organizations.
The key benchmarking steps are:
- Identify potential organizations to participate in the benchmarking
- Prepare profiles of the benchmark organizations
- Compare delivery models and practices by dimension/criteria
- Summarize the results of the comparisons.
Dimensions and criteria specific to the ministerial and executive correspondence function are provided to help compare with ministerial and executive correspondence delivery models and practices of other jurisdictions (see image chart preview).
Also included are examples of ministerial and executive correspondence common/best practices under each dimension as well as five level capability maturity descriptions to assist with the comparisons and help situate your organization relative to common/best practices found in the benchmark organizations.
After you acquire the tool, you will receive an email with a link to download the template (14 slides) in a PowerPoint fully editable format as well as the Benchmarking Guide (8 pages) in a Word format.
Common/best practices--Ministerial and executive correspondence
Examples of common/best practices include:
Centralized coordination, support, triage and centre of expertise
Assign document approval to accountable owner
Quality and service standards
Writing skills training/ support to subject matter experts
Internal ministerial and executive correspondence network
Electronic processing and tracking of correspondence
Repository of previous responses and other knowledge management tools
Standardized responses for recurring issues
Strategies to reduce incoming correspondence (e.g., FAQs, web info).