Human Resources Management Delivery Model Option Assessment (8 slides)
You wish to assess how human resources management services and advice are provided within your government agency.
HR management delivery model assessment toolkit
The Human Resources (HR) Management Delivery Model Option Assessment Tool (8 slides in PowerPoint) will help you assess delivery model options for the human resources management function. The slides (see preview charts) include:
- A checklist to help review the current delivery model
- Examples of potential delivery model options for HR
- The typical contents of the profiles used to describe the delivery options
- An assessment approach
- Typical elements of implementation plan to move to the new delivery model.
When you purchase the toolkit, you will receive an email with a link to download the Human Resources Management Delivery Model Option Assessment Tool (8 slides in a PowerPoint editable format) as well as the Delivery Model Option Assessment Guide (12 pages in Word).
Service delivery models--Human resources (HR) management
Examples of delivery model options for the HR management function include:
Decentralized—HR advisors reporting to the corporate head of HR provide primarily strategic advice. HR advisors reporting at the region/sector/branch level provide strategic and operational HR support. Managers have administrative support in their organization to support HR processes.
Mixed—Shared services organization provides a single window for HR transaction services. The corporate HR group provides functional direction, establishes policies and standards, and advises senior management on overall HR strategy. HR advisors at the region/sector/branch level provide HR operational support.
Centralized distributed model—Corporate HR group delivers all HR advisory, operational and transaction services on behalf of programs/ sectors/ regions; HR advisors reporting to the corporate head of HR are dedicated to branches/ sectors/ regions and are often co-located with them.
Centralized—Corporate HR group delivers all advisory, operational and transaction services on behalf of programs/ sectors/ regions. HR advisors report to the corporate head of HR in the organization.
Human resources service delivery management--Key considerations
Key considerations in designing the HR management service delivery model include:
- Employee and manager expectations
- The role of the corporate HR group
- The involvement of sectors, programs and regions in the delivery of HR services
- The responsibility for the delivery of HR strategic advisory activities
- The responsibility for the delivery of HR operational/ transaction services
- The reporting relationships of HR staff
- Technologies used (e.g., self-serve portals)
- Centralized versus decentralized delivery.
I found the Human Resources Management Delivery Model Option Assessment Tool an easy to use and apply tool. As it’s been purposefully design, It’s very relevant for government or public sector and larger corporate entities with distributed workforces who wish to review and implement a new delivery model for their HR services. The assumptions underpinning the approach are based on collaborative design and project management principles. Some tailoring of terminology and approach steps may be needed with some audiences, but I found the material very useable.