Executive Services Performance Measurement Template (17 slides)
What key indicators should be used to measure the executive services function in your government agency?
The executive services function typically entails: coordinating requests for quick turnaround information at senior levels of the organization; arranging meetings with senior officials and other stakeholders; coordinating horizontal and sensitive issues, briefings and organizational responses; liaison with external stakeholders; and secretariat support to management committees.
This tool provides indicators, a template and a work plan to help measure the performance of the executive services function based on the following key dimensions:
- Quality of executive services (e.g., high quality briefings and advice)
- Responsive service
- Effective stakeholder relationships and satisfaction levels
- Client demand/workload
- Efficiency of executive services
- Workplace health
Examples of indicators under each of these dimensions are shown in the summary preview charts.
You will receive an email with a link to download the template (17 slides) in a PowerPoint fully editable format.