TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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This chart provides examples of performance indicators for the executive services function.
Summary of performance indicators for the executive services function in government agencies.
This chart identifies key dimensions and performance indicators for the executive services function in government agencies.
Summary of performance measurement approach.

Executive Services Performance Measurement Template (17 slides)

$20.00 $0.00

What key indicators should be used to measure the executive services function in your government agency?

The executive services function typically entails: coordinating requests for quick turnaround information at senior levels of the organization; arranging meetings with senior officials and other stakeholders; coordinating horizontal and sensitive issues, briefings and organizational responses; liaison with external stakeholders; and secretariat support to management committees.

This tool provides indicators, a template and a work plan to help measure the performance of the executive services function based on the following key dimensions:

  • Quality of executive services (e.g., high quality briefings and advice)
  • Responsive service
  • Effective stakeholder relationships and satisfaction levels
  • Client demand/workload
  • Efficiency of executive services
  • Workplace health

Examples of indicators under each of these dimensions are shown in the summary preview charts.

You will receive an email with a link to download the template (17 slides) in a PowerPoint fully editable format.

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