Information Technology Management Delivery Model Option Assessment (8 slides)
Assess how information technology (IT) management should be delivered within your government agency.
IT management delivery model assessment toolkit
The IT delivery model option assessment tool (8 slides in PowerPoint) provides a work plan to assess delivery model options for the IT management function. The slides (see preview charts) include:
- A checklist to help assess the current delivery model
- Examples of potential delivery model options for IT management
- The typical contents of the profiles used to describe the delivery model options
- An assessment approach
- Outline of the implementation plan to move to the preferred delivery model.
When you purchase the toolkit, you will receive an email with a link to download the IT Management Delivery Model Option Assessment Tool (8 slides in a PowerPoint editable format), as well as the Delivery Model Option Assessment Guide (12 pages in Word).
Delivery model options for IT management
Examples of delivery model options for IT management include:
Decentralized— IT advisors reporting to the corporate head of IT provide primarily strategic advice. IT advisors reporting at the regional or sector/branch level provide strategic and operational IT support.
Mixed—A corporate IT group provides functional direction, establishes policies/standards, advises senior management on the overall IT strategy, and supports corporate applications/ infrastructure. IT specialists in branches/ sectors/ regions support program applications.
Corporate IT delivery model—A corporate IT group delivers all IT support (e.g., planning, portfolio management, application development, desktop support, infrastructure services) on behalf of sectors/ branches/ regions; corporate IT advisors are dedicated to sectors/branches/ regions.
Government-wide centralized/ shared services—Government-wide shared services support standardized IT platforms and systems (e.g., email); centralized data centres; and common government-wide enterprise networks.
Key IT management delivery considerations
Key considerations in designing the IT management delivery model in the public sector include:
- Government-wide IT support (e.g., shared services) provided
- The role of the corporate IT group in departments/ agencies
- The involvement of sectors, programs and regions in providing IT support and services (specialized support may be required in highly technical fields)
- The reporting relationships of IT staff
- External outsourcing and/or partnership arrangements and supplier availability and expertise
- The need to share information on an organization-wide basis
- Control of IT investment funding.