TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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This image summarizes dimensions that can be used to benchmark the information technology management function with other public sector jurisdictions.
This chart identifies dimensions and criteria that can be used to benchmark the information technology management function with other public sector jurisdictions.

Benchmarking Information Technology Management (15 slides)

$20.00 $0.00

What best practices or service innovations have become more prevalent in the delivery of the information technology (IT) management function in the public sector?

Benchmarking template for the IT management function

The information technology (IT) management benchmarking tool (15 slides in PowerPoint) provides a summary work plan and template to help compare the delivery and practices of the IT management function with those of other jurisdictions/ organizations.

The key benchmarking steps are:

  • Identify potential organizations to participate in the benchmarking
  • Prepare profiles of the benchmark organizations
  • Compare delivery models and practices by dimension/criteria
  • Summarize the results of the comparisons. 

Dimensions and criteria specific to the IT management function are provided to help compare with IT management delivery models and practices of other jurisdictions (see preview image chart).  

Also included are examples of IT management common/best practices under each dimension as well as five level capability maturity descriptions to help situate your organization relative to common/best practices found in the benchmark organizations.

After you acquire the tool, you will receive an email with a link to download the template (15 slides) in a PowerPoint editable format as well as the Benchmarking Guide (8 pages) in a Word format.

Common/best practices--Information technology management

Examples of IT management common/best practices include:

  • Multi-year IT planning

  • IT risk management strategy

  • Integrated investment planning

  • Project approval process

  • Agile project delivery

  • IT security framework

  • Structured release management

  • Cloud computing

  • Standardized IT platforms

  • Enterprise-wide licences

  • System integration/harmonization

  • Rationalization of databases

  • Data integration

  • Centralized common IT services

  • Shared services

  • Common enterprise network

  • Disaster recovery plan

  • IT service mgmt standards.

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