TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Summary of key capabilities suggested for the ministerial and executive correspondence function in the public sector.
This chart summarizes the objectives of the capability assessment tool.
Chart depicting key elements of the capability assessment tool: key capabilities, tools and technologies, competencies, and common/best practices.
Example of maturity model used to assess capabilities for a specific key capability for the ministerial and executive correspondence function.
Chart summarizing the capability assessment work plan/process: project planning, interviews/workshops, update benchmark information, assess capabilities, validate findings and capability levels, and prepare report.

Ministerial and Executive Correspondence Capability Assessment Tool (28 slides)

$20.00 $0.00

What key capabilities are required to successfully deliver ministerial and executive correspondence support?

In a capability assessment, the key capabilities required of the organization are identified.  The capabilities are then assessed based on different states or plateaus that the organization may strive to achieve based on generally recognized common/best practices.  

Key capabilities -- Ministerial and executive correspondence function

Key capabilities include:

  • Quality of correspondence
  • Collaboration with sectors/branches/regions
  • Process management
  • Tools and technology
  • Awareness of emerging issues
  • Manage service levels
  • Public client satisfaction.

Ministerial and executive correspondence capability maturity model

The ministerial and executive correspondence capability assessment template (28 PowerPoint slides) contains:

  • Key capabilities (see preview charts)
  • Examples of common/best practices by key capability
  • Ministerial and executive correspondence skills and competencies
  • Tools and technologies required
  • Five level maturity capability descriptions for each key capability (see example) 
  • A template to summarize the results of the assessment of each key capability 
  • A work plan in presentation format.

Purchase this tool and you will receive an email with a link to download the template (28 slides) in a PowerPoint editable format, as well as the Capability Assessment Guide (15 pages) in a Word format.

 

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