TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Examples of indicators to measure the performance of the ministerial and executive correspondence function.
Summary of potential performance indicators for the ministerial and executive correspondence function in the public sector.
This chart identifies key dimensions and performance indicators for the ministerial and executive correspondence function in government agencies.
Summary of performance measurement approach.

Ministerial and Executive Correspondence Performance Measurement Tool (17 slides)

$20.00 $0.00

What key indicators should be used to measure the ministerial and executive correspondence function?

Ministerial and executive correspondence performance measurement template

The ministerial and executive correspondence performance measurement tool (17 slides in PowerPoint) provides indicators and a template to help measure the performance of the ministerial and executive correspondence function based on the following key dimensions:

  • Quality (e.g., high quality products, public satisfaction)

  • Responsive service  (e.g., meeting service standards, backlog)

  • Effective stakeholder partnerships and satisfaction levels

  • Client demand/workload (e.g., volume of correspondence)

  • Efficiency

  • Workplace health 

Examples of indicators for ministerial and executive correspondence under each of these dimensions are shown in the summary preview charts.

The ministerial and executive correspondence performance measurement tool also includes a work plan in summary presentation format.

Purchase this tool and you will receive an email with a link to download the tool (17 slides) in a PowerPoint editable format.

 

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