Performance Measurement Guide (22 pages)
Performance measurement in a public sector context presents a number of challenges. These include, for example, the lack of quantitative data for certain functions, high complexity, measuring outcomes, consolidating and compiling the data, linking performance measurement with planning, measuring the wrong indicators, self-assessment versus third-party audit or review, to name a few.
The performance measurement guide presents indicators, a template and a work plan to help government agencies measure and assess the performance of an organization, program, service or function, along the following dimensions:
- Achievement of targeted results and outcomes
- Quality of products and services
- Timely and responsive services
- Effective stakeholder relationships
- Client satisfaction
- Client demand/workload
- People/ workplace health
The performance measurement guide presents challenges, guiding principles, and describes each of the dimensions outlined above. The work plan describes the key steps including developing the performance measurement framework, establishing a data collection plan, collecting and reporting the data, and assessing the results and identifying improvement opportunities.
You will receive an email with a link to download the guide in a Word fully editable format.