Benchmarking Information Access and Privacy (15 slides)
What best practices or service innovations have become more prevalent in the delivery of the access to information and privacy function in the public sector?
Access to information and privacy benchmarking template
The access to information and privacy benchmarking tool (15 slides in PowerPoint) provides a summary work plan and template to help compare the delivery and practices of the access to information and privacy function with those of other jurisdictions/ organizations.
The key benchmarking steps are:
- Identify potential organizations to participate in the benchmarking
- Prepare profiles of the benchmark organizations
- Compare delivery models and practices by dimension/criteria
- Summarize the results of the comparisons.
Potential dimensions/criteria specific to the access to information and privacy function are provided to help compare with access to information and privacy delivery models and best practices of other jurisdictions (see preview image chart).
Also included are examples of access to information and privacy common/best practices under each dimension as well as five level capability maturity model descriptions to help situate your organization relative to common/best practices found in the benchmark organizations.
After you acquire the tool, you will receive an email with a link to download the template (15 slides) in a PowerPoint editable format as well as the Benchmarking Guide (8 pages) in a Word format.
Examples of common/best practices
Examples of common/best practices for access to information and privacy include:
Intake and triage role
Be proactive with requestors
Portfolio approach to treatment of requests
Streamline approval process
File processing checklist
Access to information and privacy awareness training for managers
Sound information management framework and practices
Identify emerging access to information and privacy issues and policy options
Periodic assessment of delivery vis-à-vis government-wide standards and policies.