Benchmarking Executive Services (15 slides)
What best practices or service innovations have become more prevalent in the delivery of executive services?
The executive services function typically entails: coordinating requests for quick turnaround information at senior levels of the organization; arranging meetings with senior officials and other stakeholders; coordinating horizontal and sensitive issues, briefings and organizational responses; liaison with external stakeholders; and secretariat support to management committees.
Benchmarking template for the executive services function
The executive services benchmarking tool (15 slides in PowerPoint) provides a summary work plan and template to help compare the delivery and practices of the executive services function with those of other jurisdictions/ organizations.
The key benchmarking steps are:
- Identify potential organizations to participate in the benchmarking
- Prepare profiles of the benchmark organizations
- Compare delivery models and practices by dimension/criteria
- Summarize the results of the comparisons.
Dimensions/criteria specific to the executive services function are provided to help compare with executive services delivery models and best practices of other jurisdictions (see preview image charts).
The template also includes examples of executive services common/best practices under each dimension as well as five level capability maturity model descriptions to help situate your organization relative to common/best practices found in the benchmark organizations.
After you acquire the tool, you will receive an email with a link to download the template (15 slides) in a PowerPoint editable format, as well as the Benchmarking Guide (8 pages) in a Word format.
Common/best practices--Executive services function
Examples of common/best practices for the executive services function include:
Engage sectors/programs within the organization
Writing skills training for briefings
A “one-window” to process incoming requests
Streamlined approval processes
Assign approval of documents to accountable owner
Look ahead calendar
Repository of previous briefings and other knowledge management tools
Electronic processing and tracking of briefings/ electronic dockets
Identify emerging horizontal issues
Integrated governance framework, processes and tools
Orientation and training of executives on committee work.