TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Organization Capability Assessment

Identify the key capabilities required of a public agency or program, assess how current capabilities compare with best practices, and confirm what the agency/program aspires to be.

Capability assessment tools

  • A generic capability assessment template provides examples of typical organization-wide capabilities, a five level maturity capability model, and a work plan in presentation format.  

  • Capability assessment templates by function/service (17 templates).  Each function has a unique capability assessment template providing examples of key organization capabilities for the function, and for each capability, examples of common/best practices, a five level maturity capability assessment scale, and a template to report the assessment results.  

  • A capability assessment guide describes key challenges, guiding principles, key elements of a capability assessment, the capability assessment process, and provides a detailed work plan.  

  • All 19 tools (guide and templates) in the capability assessment collection can also be acquired together.

You will receive an email with a link to download the selected capability assessment template in a PowerPoint editable format or the capability assessment guide in a Word editable format.  When you purchase a function template, you also receive the guide.

What is a capability assessment

The way people interact and work together, the knowledge and skills of the employees in the organization, the technologies in place, the processes and mechanisms in place to carry out the business, the relationships with clients and stakeholders, the knowledge it has accumulated, all serve to define an organization’s capabilities.  The strategic capabilities required by one organization to fulfill its mandate will differ from another.   

Why assess the capabilities of your organization?  A capability assessment will help identify the key strategic capabilities that are critical to service delivery,  assess the current level of capabilities of the agency or program, and determine the level of capabilities to which it should aspire as an organization to best respond to client/stakeholder needs and expectations.  

Key steps of an organization capability assessment

  • Identify key strategic capabilities   
  • Assess competencies required 
  • Assess the tools and technology 
  • Compare delivery and management practices to common/best practices
  • Assess “as is”/“to be” capability levels using maturity scale for each capability
  • Reach agreement on priority improvements required.