TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Summary of suggested key capabilities for the executive services function.
This chart summarizes the objectives of the capability assessment tool.
Chart depicting key elements of the capability assessment tool: key capabilities, tools and technologies, competencies, and common/best practices.
This chart explains how executive services capabilities are assessed using a five level maturity model.
Chart summarizing the capability assessment work plan/process: project planning, interviews/workshops, update benchmark information, assess capabilities, validate findings and capability levels, and prepare report.

Executive Services Capability Assessment Template (30 slides)

$20.00 $0.00

What key capabilities are required to successfully deliver executive services in public sector organizations?

The executive services function typically entails: coordinating requests for quick turnaround information at senior levels of the organization; arranging meetings with senior officials and other stakeholders; coordinating horizontal and sensitive issues, briefings and organizational responses; liaison with external stakeholders; and secretariat support to management committees.

Key capabilities could include: high product quality; efficient processes; consistent service levels; strong interface between executive services and sectors/branches/regions; added value of services; tools and technology; awareness of emerging issues; an effective governance committee structure.

In a capability assessment of executive services, the key capabilities required of the organization are identified.  The capabilities are then assessed based on different states or plateaus that the organization may strive to achieve based on generally recognized common/best practices.  

The executive services capability assessment template contains (see example preview charts): 

  • Key capabilities for the executive services function (see preview chart images) 
  • Examples of common/best practices in executive services by key capability
  • Executive services skills and competencies
  • Tools and technologies required
  • Five level maturity capability descriptions for each key capability (see example)
  • A template to summarize the results of the assessment of each key capability 
  • A work plan in presentation format.

You will receive an email with a link to download the template (30 slides) in a PowerPoint fully editable format, and the Capability Assessment Guide (15 pages) in a Word format.

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