TURNKEY PUBLIC MANAGEMENT TOOLKITS--Guides and templates to help managers and consultants assess the delivery of programs and services in the public sector.
TURNKEY PUBLIC MANAGEMENT TOOLKITS--Guides and templates to help managers and consultants assess the delivery of programs and services in the public sector.
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Organizational Assessment Guidebook

Organizational Assessment Guidebook

Regular price $30.00 $0.00

When faced with an organizational challenge, a first step is to decide what type of organizational assessment is most suitable.  This reference ebook provides consultants and advisors an integrated collection of guides for ten organizational assessment and planning tasks.  These are:

  • Functional review. Assess the scope of activities carried out, responsibilities, and the capabilities the organization requires in the way ahead.

  • Organization capability assessment. Identify key organization capabilities required, assess core competencies, tools and technologies, compare with common/best practices, and determine “as is” and “to be” capabilities required in the way ahead.

  • Organization risk profiling. Identify risks faced by the organization, ensure mitigation measures are in place to address these risks, and confirm actions required to address the gaps.

  • Delivery model option assessment. Review how well the current delivery model is working and identify and assess alternative delivery model options.

  • Organization design. Assess the existing organizational structure, consider service delivery/structural options, and select and implement the optimal organizational structure.

  • Best practice benchmarking. Compare service delivery and management practices with other jurisdictions nationally or internationally—“are we doing the right things compared to common/best practice?” 

  • Strategic and business planning. Organize your planning so that you can best identify external trends and their implications, assess the current situation and decide on strategic priorities and projects in the way ahead.

  • Baseline assessment/ spending review. Provide a snapshot of current activities and resources supporting a function or program and assess the resource levels required in the way ahead.

  • Organization performance measurement. Establish indicators to measure performance in terms of results achieved, quality, service, stakeholder relationships, client demand/workload, efficiency, and people/workplace health.

  • Implementation planning. Plan and implement improvement initiatives or projects as part of the organization’s change management. 

Each of the ten guides follows a similar structure:

  • Objectives—the objectives of the assessment, the reason for the assessment, the overall rationale and the expected benefits.

  • Approach—overall steps or phases, major themes, key assumptions, project organization.

  • Challenges—common issues that may arise, key considerations, barriers or impediments to implementation, sensitivities or perceptions that may be of concern, risks of failure.

  • Guiding principles—overall principles or guidelines that should guide the assessment, planning and implementation. This may also include key messages.

  • Key elements—a checklist of the key aspects or components of the analysis, items to be assessed and questions to be addressed as part of the assessment.

  • Work plan—key tasks or steps to be carried out, the typical sequencing of these tasks, how the information required to conduct the assessment is typically collected, and methodologies that may be used.

  • Deliverables—summary of the key outputs of the assessment.

This ebook (157 pages) is available in a pdf format.  Each of the guides can also be acquired in a fully editable Word format.

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