TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
TURNKEY PUBLIC MANAGEMENT TOOLKITS--Helping managers and consultants assess and improve the delivery of programs and services in the public sector.
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Typical support functions in a government agency

Micheal Kelly

We have summarized below the typical support functions found in a government agency and the activities carried out by each function.


  • Financial planning, budgeting & reporting
  • Financial transaction processing (e.g., accounts payable, accounts receivable)
  • Travel administration
  • Corporate accounting
  • Financial systems support
  • Financial management advisory services to managers
  • Business case analysis and funding submissions
  • Strategic financial advice to senior management
  • Costing analysis
  • Financial policy development
  • Financial training
  • Internal controls


  • Goods procurement
  • Services procurement
  • Advisory services to managers
  • Supplier management
  • Procurement oversight
  • Warehousing and distribution
  • Asset management
  • Materiel/asset management systems support
  • Fleet management.

 Human resources management 

  • Staffing support
  • Learning and development
  • Compensation and benefit services
  • Staff relations
  • Organization design/ classification
  • HR systems support
  • Coordination of HR programs
  • Health and safety
  • Human resources planning, monitoring & reporting
  • Succession planning

 Accommodation management 

  • Accommodation planning
  • Realty services
  • Project delivery
  • Engineering, design and technical services
  • Property management and building operations
  • Fit-ups
  • Tenant services
  • Physical and personal security
  • Security clearances
  • Business continuity planning
  • Health and safety/wellness
  • Ergonomics
  • Telecommunications


  • Strategic communications advice
  • Corporate communications/ branding
  • Internal communications
  • Social media
  • Advertising and promotion
  • Writing and editing services
  • Communications product coordination
  • Outreach
  • Ministerial/ senior management event support
  • Issues and media monitoring
  • Media and public relations
  • Public opinion research
  • Graphic design and publishing

Corporate planning and reporting 

  • Strategic and business planning support
  • External reporting
  • Performance measurement
  • Promote management best practices
  • Corporate risk management
  • Maintain planning and reporting tools and systems
  • Training in planning and reporting

Executive services 

  • Coordinate requests for quick turnaround information at senior levels 
  • Arrange meetings with senior officials and other stakeholders
  • Coordinate horizontal and sensitive issues, briefings and responses
  • Provide secretariat support to management committees

Access to information and privacy 

  • Intake and triage
  • Process access to information and privacy requests
  • Provide policy advice and expertise on access to information and privacy
  • Training and awareness building
  • Compliance reporting

Internal audit 

  • Audit planning and reporting
  • Assurance services
  • Audits of external recipients of grants and contributions
  • Advisory services (e.g., controls, risk management, performance measurement)
  • Secretariat to audit committee
  • Liaison with central agencies/ external auditors
  • Risk oversight
  • Values and ethics

 Information management (IM)

  • IM planning
  • Information and records management
  • Document management technology support
  • Data management
  • Library services
  • Information centre services
  • Web site support
  • Analytics
  • Mail services

Information technology management 

  • Planning and enterprise architecture
  • Client and portfolio management
  • Project delivery
  • Application development
  • Database and data administration
  • User desktop support
  • Network and IT infrastructure management
  • Telecommunications services (voice and data)
  • IT security
  • IT service management/ client support

International affairs 

  • International policy advice and planning
  • Co-ordinate bilateral relations
  • Coordinate multilateral relations in international organizations
  • Develop and implement cooperation agreements
  • Negotiate and sign Memorandum of Understandings (MOUs)
  • Manage incoming/outgoing international ministerial or senior official visits
  • Implement international projects/ initiatives
  • Provide project management support

Legal services function

  • Legal advisory services
  • Legislative and regulatory drafting
  • Litigation/ litigation support
  • Legal policy development
  • Legal training and awareness
  • Legal program management and delivery

Ministerial and executive correspondence 

  • Receive and do triage of the correspondence
  • Obtain input at the branch/program level
  • Track the status of the response to the correspondence
  • Do quality control
  • Finalize the response and obtain the signature of the minister/ executive
  • Respond to campaign correspondence
  • Track and report on the volume of correspondence and trends
  • Provide expertise and policy support with respect to emerging issues identified

Parliamentary and cabinet affairs

  • Provide timely intelligence, expertise and information for legislative business, the ministers’ offices, and the deputy head’s office
  • Manage the legislative process for new legislation
  • Coordinate responses to questions from public office holders
  • Prepare for committee appearances
  • Prepare proposals for consideration by cabinet committees and cabinet
  • Provide strategic and tactical advice to the organization in the development of memorandum to cabinet and other cabinet documents

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